Frequently Asked Questions

Here are some frequently asked questions about our eTimeSaver timesheet scanning and processing system. Hopefully these will answer most of your questions but if you have any more complex questions or require further information, please don't hesitate to contact us.


Pre-Project


Implementation


Training


Support

What after sales support do you provide?

We have three types of support that we can provide to ensure your staff are empowered to get the most from eTimeSaver.

Standard Support & Maintenance

Our standard technical support contract provides you with access to our permanently manned support desk during the hours of 9am - 5.30pm Monday to Friday, excluding public holidays. We have the experience and the resources to deal with any query you may have regarding your eTimeSaver system.

We know that time is money so we won't keep you waiting in an automated phone queue! Many of our clients rely on our support to keep their mission critical systems running continuously, where even a short amount of down-time could have costly implications.

Platinum Support & Maintenance

We recognise the critical nature of your form processing, so to protect against extended downtime we can provide pre-emptive dial-in remote systems management and issue resolution. This results in less unpredicted issues and much quicker resolution in the event of an unexpected issue.

Scanner Support & Maintenance

We can provide on-site support & maintenance for our range of scanners. We have four and eight hour response times available with guaranteed fix or replacement scanner within a further four or eight hours. The contract covers all labour and parts, excluding consumables.